> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ayuda.condovive.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# TICKETS & SUGGESTIONS

You can raise a ticket about a situation that requires attention from the administration, as well as validate its status, responses from the administrator, solution, etc.


**1-GO TO "TICKETS" SECTION**


![TICKETS](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/screenshot20201206-202208_12ugvmm.png)


**2-SELECT ${color}[#3588bb]("+ CREATE NEW TICKET")**


![NEW](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/screenshot20201206-202220_5e1jzz.png)



**3- SELECT A CATEGORY, YOU CAN ENTER AN IMAGE AND/OR PHOTO TO ILLUSTRATE YOUR TICKET, COMPLAINT OR SUGGESTION AND WRITE YOUR SITUATION**
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![PICTURE](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/screenshot20201206-202242_uu97ou.png)



![PICTURE 2](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/screenshot20201206-202328_1ytdwvl.png)



**4-SEND IT IN "+ CREATE NEW TICKET.**
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**·The administrator will receive your request immediately and will follow up accordingly.**