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# UNIDENTIFIED PAYMENTS

### Did you receive a payment that you don't know who belongs to? Record it as UNIDENTIFIED payment-extra income as long as you find out the sender

${color}[#e51f1f](Route: Finances > Income > "Extraordinary Income" upper menu > Fill in the information > Category: Unidentified Payments.)


![](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/captura-de-pantalla-2021-05-06_132oxam.png)


Click the OK button > Confirmation > OK.

# How do I identify it later?  🤔

 
Because at the moment there is no identification option, you must delete the created payment and re-capture it in the unit once it has been identified.

 ** 1- Delete payment**


${color}[#d72828](Path: Settings > Top menu "Edit Extra Income" > You can use the Search tool: Unidentified payments > click on red X to delete.)


![](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/captura-de-pantalla-2021-05-06_1jc2wmj.png)

In this way, taking into the account all the information such as: Date, folio, account, type and amount, it will be possible to later capture the income in the corresponding unit.


**2- Re-capture payment/income (capture income)**

Finance > Capture Revenue

Or click on the following link to see the guide:  👇🏻


[·CAPTURE REVENUES/PAYMENTS](https://ayuda.condovive.com/es/article/capturar-ingresospagos-jtafcr/)