> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://ayuda.condovive.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# WAIVING FEES

A discharge is the process of forgiving an indebtedness whether it is a fee or surcharges to a resident. This may be due to a debt renegotiation after years of debt or an agreement with the resident. CondoVive allows us to record the movement in the system and add a comment to this action as well as keep a history of forgiveness for future clarification.
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**ROUTE: Finance > Forgive debts**

In this section, it will allow you to carry out the appropriate forgiveness of some payment for a resident in the event of having some type of agreement or simply by an agreement with the administration.
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**Select the ${color}[#19ae2a](green button with the “+” symbol)**
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![WAIVING FEES1](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/1_jjk587.png)


Select the unit and enter the required information according to its field:

1-Amount or percentage of forgiveness
2-Concept to forgive: charge, surcharge or total.
3-Comment on the procedure
4-Select the installment(s) to run


![WAIVING FEES2](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/2_ukofg6.png)


Once making sure that everything is correct, you will click ACCEPT to save changes.





# IMPORTANT NOTE  📌

### Once the remission has been made, do not forget to accept or reject the remission since, since it is something as delicate as 'forgiving' balances, this section has double confirmation:





### ${color}[#da0b0b](ROUTE: Finance > Forgive debts)
### 


![ACCEPT/REJECT](https://storage.crisp.chat/users/helpdesk/website/54b4dd1463771c00/screen-shot-2021-02-15-at-1104_12km84o.png)