A discharge is the process of forgiving an indebtedness whether it is a fee or surcharges to a resident. This may be due to a debt renegotiation after years of debt or an agreement with the resident. CondoVive allows us to record the movement in the system and add a comment to this action as well as keep a history of forgiveness for future clarification.
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ROUTE: Finance > Forgive debts

In this section, it will allow you to carry out the appropriate forgiveness of some payment for a resident in the event of having some type of agreement or simply by an agreement with the administration.
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Select the green button with the “+” symbol
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Select the unit and enter the required information according to its field:

1-Amount or percentage of forgiveness
2-Concept to forgive: charge, surcharge or total.
3-Comment on the procedure
4-Select the installment(s) to run

Once making sure that everything is correct, you will click ACCEPT to save changes.

IMPORTANT NOTE 📌

Once the remission has been made, do not forget to accept or reject the remission since, since it is something as delicate as 'forgiving' balances, this section has double confirmation:

ROUTE: Finance > Forgive debts

Updated on: 14/06/2022