Question 1

WAIVING FEES

Accepted Answer

A discharge is the process of forgiving an indebtedness whether it is a fee or surcharges to a resident. This may be due to a debt renegotiation after years of debt or an agreement with the resident. CondoVive allows us to record the movement in the system and add a comment to this action as well as keep a history of forgiveness for future clarification.

ROUTE: Finance > Forgive debts

In this section, it will allow you to carry out the appropriate forgiveness of some payment for a resident in the event of having some type of agreement or simply by an agreement with the administration.

Select the ${color}[#19ae2a](green button with the “+” symbol)

WAIVING FEES1

Select the unit and enter the required information according to its field:

1-Amount or percentage of forgiveness 2-Concept to forgive: charge, surcharge or total. 3-Comment on the procedure 4-Select the installment(s) to run

WAIVING FEES2

Once making sure that everything is correct, you will click ACCEPT to save changes.

IMPORTANT NOTE 📌

Once the remission has been made, do not forget to accept or reject the remission since, since it is something as delicate as 'forgiving' balances, this section has double confirmation:

${color}[#da0b0b](ROUTE: Finance > Forgive debts)

![ACCEPT/REJECT](https://

Question 2

ACCESS TO ADMINISTRATORS & ROLES (PERMISSIONS)

Accepted Answer

CondoVive allows us to manage all the administrator users that we want and with the necessary permissions. There are two important elements for this:

ROLES (PERMISSIONS):

These are the permissions that you can create for the people who will have administrative access to the platform, you will be able to determine different roles such as Supervisor, Collection, Customer Service, etc. You can determine which section will be visible in the menu and which ones they will have access to.

ROUTE: SETTINGS > ADMINISTRATOR SETTINGS > Roles > ${color}[#41b503](Green "+" button)

1-Enter the name of the new role you want 2-Activate or deactivate the permissions for that role 3-Don't forget to save changes!

EXAMPLE:

ROLES

ROLE

If you need to unsubscribe a ROLE user, you can do it from the red cross ❌

ADMINISTRATORS:

Once you have created the administrative roles, you must add the users, this is to register the people to whom you will give administrative access.

Route: SETTINGS > ADMINISTRATOR SETTINGS > ${color}[#13ae3a](Green "+" button) > Enter the administrator's email and name and select the role PREVIOUSLY created or one that you already have and that you require. ###

![ADMINISTRADORES](https://storage.crisp.chat/users/helpde

Question 3

LOG IN TO MY ACCOUNT IN CONDOVIVE (administrator)

Accepted Answer

Login has never been so easy!

Now you will be able to access any of your accounts from the main CondoVive page. They only need to enter from: www.condovive.com just in the upper right corner in the option Login select the option Access to administrators

LOGIN

Enter your email and corresponding password and GO!

I can't login to my account, what can I do?

It is very likely that it is because the password entered is not correct, you must reset it with a completely new one from the option forgot your password?

PASSWORD

1-Enter the registered email

2-Follow the instructions that will be sent to the previously entered email.

3-Once restored, try again.

${color}[#cd0404](NOTE: If when entering the email it is not registered in the database, the same system will indicate as "No user was found with that email" or "invalid email" so we suggest you validate that your information is. correct.)

Question 4

REPRINT OR RESEND A PAYMENT RECEIPT

Accepted Answer

Did you forget to print or send the condominium payment receipt?

You can reprint it in the following ways:

1-Administration > users and units > Select the unit > Click on the PAYMENTS tab > Locate the receipt/payment and you can print it from the printer icon or send it from the envelope icon)

ICONS

2-Report > Income Report > Select a date range for your search > In the FILTER box you can enter the number of pages for a faster search > Select and open the receipt from the legend.)

REPORTS

Question 5

MODIFICATIONS IN MY FEES

Accepted Answer

What do I do when my fee increases or decreases and I have already generated my collection cycle?

This is a very common thing that happens within an administration.

As a first step, the current fees or collection cycle should be eliminated.

${color}[#d72323](Route: Settings> edit collective fees> click on the red X on the right side to delete.

)

To reload it is important to take into the account the quota that the system will take for collective creation, which is the one that is configured from:

${color}[#e63333](Route: Settings> unit settings> quota section, being able to enter or modify it manually and individually.)

By having the new fee configured per unit, you can proceed to charge your new collection cycle.

${color}[#e83030](Ruta: Finance > generate fees > select if your fee is fixed or per square meter, we suggest using the same method as the previously eliminated fee > you can see that a fee per unit is already configured, the previous one registered from settings > enter date and concept > click on green "add column" button > verify charges > information confirmation screen > accept.)

Question 6

EDIT/DELETE INCOME AND EXPENSES

Accepted Answer

EDIT INCOME

You will have two editing options:

${color}[#d81313](·First Route: Ajustes > Editar ingresos > select the required unit/housing > Click on the field you want to edit > Finally click on MODIFICAR)

EDIT INCOME

${color}[#cd0e0e](SECOND ROUTE: Administración > Unidades > select the required unit/housing> PAGOS > Edit the income

)

Edit Income 2

${color}[#cd1313](IMPORTANT: These sections will only allow you to edit issues such as: date, folio, payment method, account, NOT the amount, to correct it you must delete the payment and re-capture it.)

EDIT EXPENSES

Ruta: Adjustments > Edit Expenses > Select a date range to search > Delete in the ${color}[#cd1d1d](Re cross) or edit on the pencil icon.

EDIT EXPENSES

Unlike a deposit, this one will allow you to modify the amount without having to delete it and capture it again.

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